Magikvanilla Surf Camp - Terms and conditions

At Magikvanilla we want you to have the time of your life. To ensure that, all our guests must understand some ground rules, so everything goes smoothly. Please read the terms and conditions below, and feel free to get in touch if you have any questions.

 

BOOKINGS 

- When booking a course or a holiday experience, we make a contract once confirmed by Magikvanilla; this confirmation should always be in writing. In the case of late telephone bookings, when written/e-mail confirmation is not possible in time, then the agreement is a verbal contract.

- The full amount of the course or holiday experience fee is due at the time of booking.

- The check-in days for all Magikvanilla holiday packs are on Saturdays.

- All participants must complete a booking form and sign a term of responsibility before they can take part in any Surf or SUP Experience with Magikvanilla (lessons or holiday packs). This form is made either in person or via e-mail.

- Parents or guardians must sign a term of responsibility for participants who are under 18 years of age.

- We do not accept any liability for any loss caused by failure to complete the terms of responsibility/enrolment form.

- In the case of a group booking, the person submitting the booking form accepts responsibility for payment for everyone listed on it, and for ensuring that all other persons listed on the booking form are aware of our Terms & Conditions.

- When you book an experience with Magikvanilla through our website, we ask for information such as your name, e-mail address, country of residence. We do not share or otherwise disclose any data collected during your booking process, and we won't have access to your bank/payment details as they are encrypted.


CHANGING YOUR BOOKING 

- We will make everything possible to arrange any changes you request after your booking is confirmed. However, these changes are subject to course dates, accommodation and instructors' availability.

- If you or anyone in your group cannot take part in a course or holiday experience, you may transfer the booking to another person. However, you must inform us of the new person's name and ensure a completed booking form is signed and returned to us before the lesson or holiday's start date.

- In case your group size has dropped in numbers, we must be notified up to 3 weeks (21 days) in advance (before the starting date) via e-mail to welcome@makikvanilla.com. If you fail to inform us within this time frame, you will be responsible for paying the value on the original booking.


CANCELLATIONS AND REFUNDS 

All cancellations must be sent in via e-mail at welcome@magikvanilla.com as soon as possible, and they will be effective on the date which Magikvanilla receives the notification. Refunds for cancellations are as follows:

For full payments

- More than 21 days before Experience start date = 50% refund

- Less than 21 days before Experience start date = no refund.

This cancellation policy is only applied to direct bookings. If you have booked with a tour operator, you are subject to their cancellations policies.


For deposits

- No refunds.

This cancellation policy is only applied to direct bookings. If you have booked with a tour operator, you are subject to their cancellations policies.


CANCELLATIONS AND REFUNDS - COVID 19 

- Due to the current situation, we honour all bookings paid either in full or with deposits made for the current season. Meaning in case of travel impediments, Magikvanilla offers the option to reschedule the reservation for a later date either during the current season or during the following season this way you won't lose 50% of your payment (in the full payment cases) or a total loss of the deposit (in case of deposit payments). This policy is valid for all direct booking as well as bookings made through our selling partners.


PARTICIPATION AND LIABILITY 

- Surfing carries a degree of risk to people and property, even if enjoyed under proper supervision. It requires a reasonable level of fitness and a minimum of 50 meters of swimming ability.

- When filling your booking form at check-in at Magikvanilla, you must notify us of any medical conditions, illnesses, disabilities or allergies you have, as well as any medication you are taking. For course, participants under 18 years old, it is the responsibility of the parent or guardian to inform us.

- Magikvanilla will provide all equipment required for your surf lessons and take all reasonable measures to ensure the safety and good condition of this equipment. However, you are responsible for immediately reporting to us any damage caused to the material or which becomes apparent while in your possession.

- You must not participate in any surfing activities if you are pregnant, or if you suffer from a heart condition, injury or illness that may affect your physical ability.

- You must not be under the influence of any alcohol, illegal drugs or any medication that may affect your physical abilities.

- You must agree to abide by all instructions and decisions that we make to secure a safe learning environment for yourself and all participants.

- Magikvanilla does not seek to limit or exclude any liability for personal injury or loss of life, which may occur as a result of its negligence or that of its employees, officers or agents. However, Magikvanilla assumes no liability in respect of any personal injury, loss, damage, consequential loss or third party claims which occur through no fault of its own, its employees, officers or agents.


AGE RESTRICTIONS 

- The minimum age limit is 12 years old, and we cannot permit anyone under this age to take part in a group lesson.

- We can offer private coaching to children aged sixteen or under, providing that a parent or guardian is with the child throughout the lesson.

- The parent or guardian may choose to participate in the experience if they wish or wait at/nearby the beach.

- We reserve the right to refuse tuition if there are no visible arrangements made.


SURF CONDITIONS 

- In the rare event that we consider sea or weather conditions to be dangerous for surf instruction, we will cancel the lessons and do everything in our power to reschedule your lesson. If this is not possible, we will issue you a credit voucher that you can redeem until the end of the following season.

- Surf lessons run from Monday to Friday.  If, while on holiday, a guest cancels a surf lesson, Magikvanilla is not obliged to compensate with an extra session.

- We run our Surf lessons from Monday to Friday. We do not teach on Saturdays or Sundays, but surf equipment will be available for rent.


ACCURACY 

- Magikvanilla makes every attempt to show the services on offer with brochure, flyers, website and other communication forms through its channels or partners. We give all information as a guide, and we accept no liability for errors, omissions it may contain, or any discrepancies between the brochure or web site's content and that service.

- We may use any likeness or image of you secured or taken on any of our courses or holidays without charge in all media for legitimate promotional or marketing purposes. Including promotional materials of any kind, such as brochures, leaflets, videos and the internet. If you would prefer us not to use in any promotional materials, please inform us in writing before your course.

- All prices are accurate at the time of publication, and Magikvanilla reserves the right to increase or reduce any of these prices any time after release.


CONDUCT

Each guest is responsible for their behaviour. Any damage caused to our property or disregard for conduct rules is a motive for eviction or cancellation without refund. There may also be a charge for loss, cost of goods, property or equipment. Magikvanilla has the right to invite guests to leave the property for unacceptable behaviour.